Terms & Conditions

Welcome to Coherence Living! This document is an electronic record in terms of the Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 which requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of Coherence Living - www.coherenceliving.com

Your use of the Coherence Living and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Coherence Living including the applicable policies which are incorporated herein by way of reference. These terms and conditions including the policies constitute Your binding obligations, with Coherence Living.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing data while registering on the Platform as Registered User. The term "We", "Us", and "Our" shall mean Coherence Living.

You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Coherence Living Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current, or incomplete, We shall have the right to indefinitely suspend or terminate or block access to your membership on the Platform.

You agree to immediately notify Coherence Living of any unauthorised use/breach of your password or account and ensure that you exit from your account at the end of each session.

2. Services Offered:

Coherence Living provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as home decor, home furnishings, furniture, kitchen tools and equipment from various related brands and manufacturers (collectively, "Products"). The Products can be purchased through the Platform through various methods of payment offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy etc. (which are found on the Policies tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating an exchange request, users are required to confirm that the product being exchanged is unused, in good condition and has the original tags intact. If the product exchanged by the user is used, or damaged or if the original tags are missing, the user’s exchange request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the exchange request is declined, the user shall not be eligible for a new product, and Coherence Living assumes no liability in this regard. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Coherence Living does not warrant that the Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. User Conduct and Rules on the Platform:

You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which:

belongs to another person and to which You do not have any right to
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
is misleading in any way
involves the transmission of "junk mail", "chain letters", unsolicited mass mailing, or "spamming"
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous
infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorised disclosure of a person's name, email address, physical address, or phone number), or rights of publicity
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses
contains video, photographs, or images of another person (with a minor or an adult)
tries to gain unauthorised access or exceeds the scope of authorised access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users
interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services
infringes any patent, trademark, copyright, or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
violates any law for the time being in force
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
shall not be false, inaccurate, or misleading
shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers

A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

Users don't reply to the payment verification mail sent by Coherence Living
Users fail to produce adequate documents during the payment details verification
Misuse of another User's phone/email
Users use invalid addresses, emails, and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
Users return the wrong product
Users refuse to pay for an order
Users involved in the snatch and run of any order
Miscellaneous activities were conducted with the sole intention to cause a loss of business/revenue to Coherence Living
Users with excessive returns
Repeated request for monetary compensation for fake/used order

Coherence Living may cancel any orders that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as a 'Bulk Order'/'Fraud Order' if it meets the below-mentioned criteria and any additional criteria as defined by Coherence Living :

Products ordered are not for self-consumption but for commercial resale
Multiple orders are placed for the same product at the same address, depending on the product category.
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
Any order placed using a technological glitch/loophole.

Coherence Living does not facilitate business-to-business transactions between Sellers and business customers. You are advised to refrain from transacting on the Platform if You intend to avail the benefits of an input tax credit.

You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuse any policy and rules of the company and interrupt or cause to interrupt, or damage the use by other Users of Coherence Living.

You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead Coherence Living by sharing multiple address and phone numbers or transacting with malafide intentions.

We on certain landing pages even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user-generated content and/or ‘videos’ and ‘posting comments’. By accessing, viewing, and/or posting any user-generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service and ‘Privacy Policies, as well as any other terms prescribed by the Coherence Living on the Platform. You agree and undertake that when accessing, viewing, and/or posting any user-generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit any of these ‘Terms of Service’ of the Platform.

You shall not use any "deep-link", "page-scrape", "robot", "spider" or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.

You shall not attempt to gain unauthorised access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.

You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules, and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over-emphasize the attributes of such products or services so as to mislead other Users in any manner.

You shall not engage in advertising to or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to u

The Content posted does not necessarily reflect Coherence Living views. In no event shall Coherence Living assume or have any responsibility or liability for any Content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

Coherence Living hereby disclaims any guarantees of exactness as to the finish, appearance, size, color, etc., of the final Product as ordered by the User. Coherence Living Returns Shipment Policy offers you the option to return or exchange items purchased on Coherence Living within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be exchanged, post-delivery). In case of exchange of the purchased item, please refer to the "Exchange Policy" available on https://www.coherenceliving.com/

4. Contents Posted on Platform:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, "Content"), is third-party user-generated content and Coherence Living has no control over such third-party user-generated content as Coherence Living is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual, and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You may use the information on the products and services purposely made available on the Platform for downloading, provided that You

do not remove any proprietary notice language in all copies of such documents,
use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
make no modifications to any such information, and
do not make any additional representations or warranties relating to such documents.

5. Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on an "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Coherence Living does not warrant that: The platform will be constantly available, or available at all, or that The information on the Platform is complete, true, accurate, or non-misleading.

6. Selling:

You are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe the actual condition of the product.

7. E-Platform for Communication:

You agree, understand, and acknowledge that Coherence Living is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time.

8. Indemnity:

You shall indemnify and hold harmless Coherence Living, its owner, licensee, affiliates, subsidiaries, group companies (as applicable), and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy, and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

9. Trademark, Copyright, and Restriction:

The platform is controlled and operated by Coherence Living and products are sold by Coherence Living itself. All materials on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Coherence Living is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Coherence Living or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty-free, irrevocable, unconditionally, perpetually, and worldwide right to Us to use the content for reasonable business purposes.

10. Termination:

Coherence Living may suspend or terminate your use of the Coherence Living or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Coherence Living chooses to terminate them.

If You or Coherence Living terminates your use of the Platform or any Service, Coherence Living may delete any content or other materials relating to your use of the Service and Coherence Living will have no liability to you or any third party for doing so. However, your transaction details may be preserved by Coherence Living for purposes of tax or regulatory compliance.

Coherence Living may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under point no. 4. User Conduct and Rules on the Platform. Any Coherence Living credits earned as goodwill compensation, earned via loyalty or referral programs or promotional campaigns, or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refunds for such Users shall be at the sole discretion of Coherence Living.

If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuse any policy and rules of the company or mislead Coherence Living by sharing multiple addresses and phone numbers or transacting with malafide intentions then Coherence Living reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

11. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Coherence Living makes no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access the Platform from other locations/Countries other than India do so on their own initiative and Coherence Living is not responsible for the supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

12. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, and applicable authorities at New Delhi. The place of jurisdiction shall be exclusively in New Delhi.

13. Disclaimer:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgement before entering into any transactions through Coherence Living. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. At no time shall any right, title, or interest in the products sold through or displayed on Platform vest with Coherence Living nor shall Coherence Living have any obligations or liabilities in respect of any transactions on Platform.

Delivery Related - The user agrees and acknowledges that any claims regarding order delivery (including non-receipt/non-delivery of order or signature verification) shall be notified to Coherence Living within 7 working days from the alleged date of delivery of product reflected on the Coherence Living portal. Non-notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Coherence Living disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 7 working days from the alleged date of delivery of product reflecting on the Coherence Living portal.

14. Cart Notification

You understand that in the event selected products in your cart are out of the inventory, Coherence Living provides you an option in your cart to select the product of another seller. You understand that the price of the product by another seller may differ.