Shipping, Exchange & Return Policy

Return

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

 

If it is the first time you are returning a product with us, the return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at doorstep. 

 

If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a  exchange.

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To complete your return, we require a receipt or proof of purchase.

 

Shipping

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For orders below Rs 1000 -> Shipping charge is Rs 150

 

For orders above Rs 1000 -> Shipping charge is Rs 0

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Estimated Delivery -> 5-7 Days

 

We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

 

In rare cases, it is possible that the pin code might be unserviceable by our courier partners (Delhivery) for returns .In such cases, the reverse pickup can only be done once the pin code becomes serviceable again.

 

We ship several thousand parcels a day and missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Coherence Living team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Coherence Living team within 24 hours of receiving the successful delivery email/SMS.     

 

Coherence Living uses 3rd party courier services and is not liable for delays in shipping. We share the approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer team to find out more.  

 

Orders cannot be canceled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be canceled and will be treated as return if there is non acceptance. For COD orders, Coherence Living reserves the right to deny future orders. In case of prepaid orders, Coherence Living will reserve the right to charge 2 way shipping costs.

 

We aim to process all returns within 10 days to A-17, Street 7, West Vinod Nagar, I.P. Extension, New Delhi, 110092. If you have any questions about your return, feel free to reach out to the Coherence Living support team at info@coherenceliving.com or on WhatsApp/Call at

+91 9650140096.

 

Return requests have to be approved before processing. The Coherence Living support team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.

 

Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations. 

 

We aim to process all disputes very amicably. This is because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Delhi, India.       

 

For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.      

 

For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.                                                                                                                      

 

Exchange

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@coherenceliving.com  and send your item to: A-17, Street 7, West Vinod Nagar, I.P. Extension, New Delhi, 110092.

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No refunds will be entertained from our website.

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All returns and quality checks are subject to the discretion of Coherence Living but rest assured, we want the Best for your Living!

 

For any other questions or clarifications, please reach out to the Coherence Living support team at info@coherenceliving.com